Refund policy

Return & Exchange Policy

At ZOLA ,your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns & Exchanges

Items can be returned or exchanged within 14 days of receiving your order.
Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Proof of purchase (order number or receipt) is required.

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

Sale or clearance items.
Gift cards.
Personal care, beauty, or hygiene products (unless received damaged or defective).
Customized or personalized items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number.
Clear photos of the item and packaging.

We will arrange a replacement or refund after reviewing your request.

Exchange Policy

Exchanges are subject to product availability. If your requested item is unavailable, you may choose:

Store credit.
A refund
A different item of equal value (price differences may apply).

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within [5–10] business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our mistake.

How to Request a Return or Exchange

To start a return or exchange, please contact us with:

Order Number
Full Name
Reason for Return or Exchange
Photos (if applicable)

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Refund policy

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